Unless otherwise specified, your order will be sent via UPS, Fedex or USPS.
We have no minimum order amount.
We offer free shipping on all orders of $100 or more in the continental US only. Orders from outside the continental US will include the actual shipping, it will not include duties and taxes.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
To expedite your request please include your order number, full name and email address.
All products are 100% guaranteed. If you should have a problem with your Baudelaire products, please let us know within 10 days of receiving shipment, by calling us toll free at 1-800-327-2324, or e-mail us at firstname.lastname@example.org.